Seminar Training Courses:

1. Any registration cancelled within 24 hours of the initial registration will be refunded in full.
2. Any cancellation or reschedule made after this 24-hour grace period will be billed a 25% administrative fee unless it is within the following time periods:

1. Cancellations or reschedules received within 3 business days or less left before the class start date (weekends are not included) will be charged a 50% cancellation fee* unless they are with 24 hours of the start time. If a registration falls into this category, the student will be charged the following:
2. Cancellations or reschedules received with 24 hours or less left before the class start time or students who do not show up for training will be charged 100% of the registration cost.*

* All fees with an asterisk (*) above do not qualify for a refund of the balance of the registration fee. If a student cancels and there is a balance due, the  balance can ONLY be transferred to an upcoming course date or used as a credit for online training.

Please Note: Compliance Solutions processes registrations for over 15,000 students each year. To insure proper credit to your account, when canceling a course, you will be issued a Cancellation Number. Please make sure to keep this number in a safe place.  It is the ONLY proof the cancellation was done on a timely basis and in accordance with the above policy. If you cannot produce a Cancellation Number, you WILL be required to pay the full tuition. There are NO EXCEPTIONS to this policy.

Exception: 8-Hour Hands-On (Supplemental Training to the 40-Hour HAZWOPER Online Training Course). All students who register for this course will be subject to the following policy:

1. All reschedules will be charged a $75.00 administrative fee.
2. We will NOT release certificates of training until all fees have been paid.
3. If you reschedule, space in future classes cannot be guaranteed. We will be happy to accept registrations the Monday before the class as long as there is space and the class has been confirmed.
4. Any student who "NO-SHOWS" (either failing to show up for a class or canceling when there is less than 72 hours remaining before the class starts) will be charged a fee of $125.00. This fee is IN ADDITION TO ANY CLASS FEES ALREADY INVOICED OR PAID. Any balance due MUST be paid before a certificate of completion is released.
5. Students who fail to complete either the online or dress-out portion of the 40-Hour Online HAZWOPER will NOT receive a refund for ANY portion of the training.
6. Students will be considered a NO-SHOW if they do not provide 72 hours advance notice.

Online Training Courses:

1. Any student who cancels within 24 hours of the initial registration AND has not accumulated more than 30 minutes of training online will be refunded in full or transferred to another course of the student's choice.

2. If your cancellation is made AFTER 24 hours from the time of registration or if you have completed more than 30 minutes of training, your tuition is NON-REFUNDABLE.

3. Students have 90 days from the date of registration to complete all online courses. Students who fail to complete the course may request an extension of 1 month, provided the request is made BEFORE the course expires. Further extensions will not be granted. All students who do not complete their course in its entirety,  within 90 days will not be issued credit or a refund, regardless of the amount of course that is completed.

4. Our online courses have 2 separate passing requirements for final exams. These requirements are posted in the exam description.

   1. 80% Passing Level- Students will be given 3 attempts to pass their exam.

   2. 70% Passing Level- Students will be given 2 attempts to pass their exam.

All students who do not successfully pass the final exam will be required to re-register for the course, complete any time requirements (if applicable) quizzes and exams, as well as pay the course registration fee.

On-Site Training Courses:

1. To book a training date, all onsite courses require a 25% deposit, and a signed copy of the Training Agreement be received in our office within 24-hours of signing the agreement. Any booking not meeting this requirement is subject to cancellation without notice.

2. Clients who cancel or reschedule onsite training dates after a deposit and a signed agreement has been received will be charged 25% of the total course cost to offset travel, trainer and administrative fees. Additional fees are imposed based on the following schedule:

1. Cancellations or reschedules received with 3 business days or less left before the class start time (weekends are not included) will be charged a 50% cancellation fee*

2. Cancellations or reschedules received with 24 hours or less left before  the class start time or students who do not show up for training will be charged 100% of the registration cost.*

* All fees with an asterisk (*) above do not qualify for a refund of the balance of the registration fee. Any balance of due must be transferred to an upcoming course date or used as a credit for future training purchases (seminar and online courses only).

General Policies and Information:

All open enrollment training courses are held based on enrollment. Although Compliance Solutions will do its best to hold all scheduled training courses, no warranty or guarantee of any kind is made regarding holding any training course. If a class is cancelled by us, students will be given the option of receiving a refund, transferring to the next available date or to an internet training course at no charge.

Compliance Solutions assumes no liability for cancellation of courses for any reason or no reason whatsoever. Any ancillary costs related to the student taking a class (including but not limited to: Airfare, any travel costs, hotel, per-diem, mileage, lost employee wages or salary) are the responsibility of the student and/or the employer. If a class is cancelled, Compliance Solutions liability is limited to the amount of the registration fee ONLY. It is suggested that, prior to making any travel reservations, you contact our Customer Service Department at 800-711-2706 Ext.1 to confirm a class has sufficient enrollment.

Compliance Solutions reserves the right to dismiss any student from class for disruptive or inappropriate behavior. We understand that in many situations, students may need to be in contact with their offices on an occasional basis. Please be courteous to the other students and the class instructor and  instruct your employees to make these calls ONLY during a break or at lunch. During class all students are required to mute or turn off pagers/cell phones.

If you need to get a message to a student, please contact our office at 800-711-2706 and we will get a message to the student to call on their next break. We will NOT interrupt a student or allow the use of a cell phone during class unless it is an actual emergency.

Students who are disruptive or exhibit inappropriate behavior will be removed from class and NO REFUND OR CREDIT WILL BE ISSUED.

Open enrollment courses have maximum registration limitations based on regulatory requirements. All registrations are taken based on a first registered, first served basis and then based on pre-payment of registration fees. Any course that reaches the maximum enrollment limit will be handled as follows:

When a class reaches its maximum capacity, registrations that are pre-paid will be guaranteed a course seat. All students that are registered but have not made payment will be given an opportunity to provide payment via credit card or ACH. All registrations that are not paid in advance are subject to cancellation.

Effective 7/7/2004