• Home
  • Course Cancellation, Reschedule, and Transfer Policy

Course Cancellation, Reschedule, and Transfer Policy

Compliance Solutions Training

We will accept refund requests within 24-hours of your purchase. After 24-hours, orders are NOT eligible for refund or transfer.

Transfer requests will be approved under the following conditions:

    If a transfer is approved, you may choose from another online course in our catalog. Requests that do not meet these conditions will be denied.

    Terms and Conditions:

    • Online courses CANNOT be transferred to another student.
    • Students have 90 days (3-months) to complete online courses.
    • Orders placed under a “Corporate Account” or “Discount Code” are NOT eligible for refund, cancellation, or transfer.
    • If you transfer to a more expensive course, payment of additional tuition must be provided at the time the request is made.

    Online Course Extension Policy:

    • Students may request a one-time, 30-day extension for online courses provided the request is made BEFORE the online course expires.
    • Students who have left the employ of a company, or fail the course exam are NOT eligible for credit, extension or transfer.
    • All online courses require the student pass a final exam to be issued a Certificate of Completion.

    Certification: Students are given 3 attempts to successfully pass course examinations. If a student fails an exam 3 times, they must re-enroll and pay the full course tuition. Students must complete all course work and time requirements for the new course. We will not extend partial credit or discount course tuition if a student fails a course. If a student fails a course twice, they are not eligible to re-enroll for 12 calendar months.

    Seminar and Virtual Training Reschedule Policy

    We understand...things happen! If you can't attend your scheduled class date, you have options:

    • If you contact usat least 21 calendar days prior to start date... we will reschedule you to a future class date AT NO CHARGE.
    • If your reschedule within 21 calendar days, there will be a fee applied. See our Reschedule Fees

    Verbal requests will not be honored.All Requests MUST be made in writing via email.