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Rescheduling, Transfers, and Guarantees

Online Training Refund Policy

If you ordered the wrong online course title and have not yet started training, contact us at 1-800-711-2706 within 24-hours of placing your order and we will issue a full refund.

Online courses provide immediate access to content. As such they are not eligible for a refund of tuition. If you have started training OR need to attend a different TYPE of class (i.e. Online, Instructor-Led or Virtual Training) we still may be able to help ... Read more

Seminar and Virtual Training Reschedule Policy

We understand...things happen! If you can't attend your scheduled class date, you have options:

  • If you contact usat least 21-calendar days before the start date... we can reschedule your class to a future date... AT NO CHARGE!
  • If your request is AFTER this date (i.e. 21-days or less remaining before the class starts) we offer a (very reasonable) sliding fee schedule... Read more

For your protection, verbal requests are NOT honored. We ONLY accept written reschedule requests