SEMINAR RESCHEDULE AND SUBSTITUTION POLICY
- You may substitute a different student, ANY time BEFORE the class start date, at NO FEE!*
- Students may reschedule (without a fee) to a future class provided we receive an email request at least 21-Days before the class date. Requests within 21-days will incur reschedule fees based on a sliding scale**
*You may substitute a student within 48-hours of the class start date, the is a Certificate Re-issue fee of$10.00 plus postage & handling for the NEW student. We waive this fee for all other substitution requests.
You will need the following information available to reschedule: Student name, company, and class registered for. If a reschedule fee is due, it must be paid at the time of reschedule.
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Fees are assessed based on the date/time payment for your Reschedule Request is received. (if applicable).
**RESCHEDULE FEES:
- 21 days or MORE before the class start date: NO FEE
- Between 21 and 7-days before class start: 25% of the retail price (before discounts).
- Six (6) and two (2) days (48 Hours) before the class start: 50% of the retail price (before discounts).
- Within48-hours of class start time: 100% of the course fee paid(includes "no-shows" late arrivals, or not finishing class).
- NOTE: All Reschedule fees must be paid when you reschedule. Remaining tuition, if applicable (discounts, online courses, etc.) can only be used as credit for a future training.
REFUNDS:
Compliance Solutions will issue a full refund of tuition if we cancel the course due to insufficient enrollment. In the event an order is placed for the wrong course, you must contact us within 24-hours of placing your order to be eligible for refund. After 24-Hours refunds will not be approved.
- Certificates of Completion will only be released when payment, in full, is received in our corporate office in Denver, CO.
- Overdue invoices will be assessed late fees equal to 1.5% per month on the outstanding balance.
- Compliance Solutions does not assess state or local, taxes on training classes. If your jurisdiction imposes sales/use tax, the purchaser is responsible for payment of any tax due.
- Please allow 7-10 business days for all refunds.
Need to Reschedule? Click here
Seminar/Course Policies and Information
All open-enrollment (seminar) training courses are held based on sufficient enrollment. Compliance Solutions makes every effort to hold scheduled training courses however, if enrollment is not sufficient, we may cancel the class at our sole discretion. No guarantee of any kind is made regarding a specific date or class. In the event we cancel a class, students will be given the option of transferring to the next available date, taking the course by alternate means (Internet or Virtual, if available) or receiving a full refund.
Compliance Solutions assumes no liability for cancellation or rescheduling a specific course or date. Ancillary expenses including, but not limited to: Airfare, travel expense, hotel, per-Diem, mileage, employee wages or salary, lost revenue etc. are the sole responsibility of the student/employer. Any liability or assumed liability to or by Compliance Solutions expressly waived. In the event a class is cancelled or rescheduled, our liability is limited to the tuition paid. Compliance Solutions is not responsible for cancellations/delays due to weather, strikes or Acts of God, including pandemics. Prior to making travel reservations, we suggest you contact Customer Service at 800-711-2706 Ext.1 to confirm a class has sufficient enrollment. Any and all expenses incurred on behalf of the company or student are made at their sole discretion with full understanding the class may be canceled for any or no reason, by Compliance Solutions.
We reserve the right to dismiss a student from class for behavior the Company or Instructor considers disruptive, inappropriate or dangerous to other members of the class, including failure to follow reasonable instructions or requirements. Compliance Solutions and our Instructors maintain the sole right to determine if student dismissal is warranted. Our policy is to politely ask a student (once) to correct their behavior. Failure to do so will result in the student being removed from class and asked (once) to leave the premises. The student's company/supervisor will be notified of any dismissals for cause. Students who fail to cooperate will be referred to local law enforcement. Students who are dismissed, are not eligible for refund or credit of tuition or a Certificate of Completion. The use of drugs or alcohol during class is cause for immediate dismissal.
Finally, we understand the need for Students to be in contact with their company or office. To ensure equal benefit for all students, cell phones must be placed on "silent" during class (not "vibrate"). Use of cell phones, including texting, is strictly prohibited while a class is in session. Students will be provided ample breaks and as such, please be courteous and ensure you take/make calls or text messages during a break or lunch. Failure to follow any of these policies are grounds for removal from the course. Thank You for training with Compliance Solutions!